Terms of Service

Last updated: September 28, 2026

These terms govern your use of the HighLvlApp platform and the highlvlapp.com website. HighLvlApp ("we", "us", "our") operates the platform. By logging in or using the platform, you agree to these terms. If you have a separate signed service agreement with us, that agreement controls where the two conflict.

Your account

• Accounts are provided to HighLvlApp customers as part of a service engagement.
• You are responsible for keeping your login credentials confidential and for all activity under your account.
• You must provide accurate business and contact information and keep it current.
• Tell us right away at contact@highlvlapp.com if you believe your account has been accessed without permission.

Acceptable use

You agree not to use HighLvlApp to:

• Send unsolicited messages or messages to people who have not consented to receive them.
• Violate the TCPA, CAN-SPAM, carrier messaging rules, or any other applicable law.
• Upload content that is unlawful, infringing, deceptive, or harmful.
• Attempt to access other customers' accounts or data, or interfere with the platform's operation.
• Resell or sublicense access to the platform without our written permission.

We may suspend or terminate accounts that violate these rules.

Messaging compliance

Text and email messaging through HighLvlApp requires you to obtain proper consent from recipients, identify your business in messages, and honor opt-out requests promptly. Carriers require business registration (such as A2P 10DLC) before SMS can be sent. Messaging fees, if any, are described in your service agreement or invoice.

Your data

You own the contacts, conversations, and other business data you store in HighLvlApp. You grant us permission to host, process, and back up that data so we can provide the service. Our Privacy Policy describes how we handle it. You can request an export of your data at any time.

Fees and cancellation

Platform fees are set out in your service agreement or invoice. Unless your agreement says otherwise, subscriptions renew monthly and can be cancelled with written notice before the next billing date. Access to the platform ends when the paid period ends. We do not provide refunds for partial months.

Third-party platform

HighLvlApp is delivered on a licensed third-party software platform. Features, integrations, and availability depend on that platform and may change. We will make reasonable efforts to notify you of significant changes that affect your account.

Availability and support

We aim to keep the platform available at all times but do not guarantee uninterrupted service. Maintenance, outages at upstream providers, or events beyond our control may cause downtime. Support is provided by email during normal business hours (Eastern Time).

Disclaimer of warranties

The platform is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not guarantee any specific business results from using the platform.

Limitation of liability

To the fullest extent permitted by law, HighLvlApp will not be liable for indirect, incidental, consequential, or punitive damages, or for lost profits or data, arising from your use of the platform. Our total liability for any claim related to the platform is limited to the fees you paid us for the platform in the three months before the claim arose.

Indemnification

You agree to defend and hold harmless HighLvlApp from claims arising out of your content, your messaging practices, or your violation of these terms or applicable law.

Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law rules. Any dispute will be resolved in the state or federal courts located in Pennsylvania.

Changes to these terms

We may update these terms from time to time. We will change the date at the top of this page and, for material changes, notify you by email. Continued use after a change means you accept the updated terms.

Contact

Questions about these terms can be sent to contact@highlvlapp.com.